Tools Support Services

Tools Support Services

Care for support and stability of applications throughout their life cycle.

Each application has its own life cycle, during which it is exposed to a number of different factors. In individual phases, there is a mutual interaction with the user, there are changes in customer requirements, application is improved and updated, or data migrated.

Ensuring the support and stability of dozens of customer applications throughout their entire life cycle is the task of the 11-member team at FPT Slovakia, which operates within the Tools Support service.

"The team was established in 2011 and has been constantly expanding since then, which is proof of the quality of our work and customer satisfaction. The increasing number of managed applications gives us room for variability of tasks within the team, growth and expansion of knowledge," says Kamil Sagan, Team Leader responsible for Integration, Collaboration & Quality Solutions.

Responsibility for applications from start to finish

The team is responsible for the administration and maintenance of applications from the moment of their creation or deployment (on server, cloud or on-premise), through configuration, maintenance, upgrade to possible replacement or decommissioning of the application. Part of the portfolio of services provided is also ensuring the stability of applications when migrating customer data to the cloud.

Support is provided for a wide range of applications and tools, namely collaboration tools i. e. tools for support of the collaboration (eg MURAL, Confluence, Mentimeter or Slack), application performance monitoring tools, file sharing and transfer tools (eg Quatrix), project management applications (eg Trello, Planview Enterprise One), workflow management tools (eg JIRA), CI / CD tools (eg Nexus, Bitbucket) and many others.

The growing portfolio brings new opportunities

"Working in the Tools Support team is very dynamic, with primary customers mainly from Germany and the United Kingdom. The cooperation takes place in agile teams, together we provide professional service for more than 7,000 users in dozens of different applications that we cover,” explains Kamil Sagan.

Since January 2022, the FPT IT Academy has been running at FPT Slovakia. Its goal is to train future employees, including the Tools Support team. Due to the constantly expanding catalogue of managed applications, those interested in IT education or hobbies and experience with application management, working with databases, proxy server and knowledge of German and English in FTP Slovakia will certainly find their application. prihlás sa na otvorenú pozíciu do 30.11.2021.

Super ride with FPT

Super ride with FPT

What's the best way to present the culture of the company? Through its colleagues. So we asked them what their work at FPT brings them, what they really succeeded in, what are they proud of, and created the Success Story section.

ONDREJ HUGÁŇ, SAP NetWeaver Application and Technical Consultant

It was a nice sunny Thursday. The date was June 19, 2014, and I, nervously, along with other colleagues, am sitting in the meeting room of the Hilton Hotel, awaiting the speech of our new FPT Chairman, Mr. Binh. It was the year when, after 10 years of existence as RWE IT Slovakia, we became a subsidiary of FPT Software called Fpt Slovakia. Thousands of diverse thoughts swirled in each of our heads. Jovial talk of Mr. Binh and a gift in the form of a tablet and a backpack improved the mood of many.

Now, after years, I have to say that it really wasn't that bad. I even dare to say that it was a "super ride"! I don't regret a second that FPT and I had a chance with each other. One got a new distance from the action, was moved out from the comfort zone and began to look at things with different eyes. Suddenly, there were many opportunities around us to be dealt with properly. As one of my superiors used to say, "This is not a problem, this is a challenge!"

Training for Vietnamese colleagues was my first Asian experience (except for the Panda bistro opposite our building :)). The bonus was that I met a lot of great people and I kept in touch with many of them even after years. I also like to mention the  pioneering times with "SAP HANA" technology, when we worked together with Fpt colleagues on the Startup project, while others still thought that HANA was just a nice female name :). FPT gave me the opportunity to be active in various areas. I have always felt support for what I do and how I do it, for which I am very grateful. Whenever I manage to successfully complete a project or overcome a new work problem, it fills me with joy and satisfaction even after years. When our customer is satisfied, it makes a good name for our entire company, and then I am especially proud to be part of this talented team that we have in Košice.

Coffee Session with Robo

Coffee Session with Robo

Ability to choose a job based on the future "boss" is great. So we invited our Team Leaders to a virtual cup of coffee and asked them a few questions for you. And the bosses suddenly became people of flesh and blood and helped to complete the idea of our corporate culture.

RÓBERT ŽELIZŇÁK, Finance and Controlling

When I get up for work, I look forward to: Lunch.

My career path: In IT, it started with the first steps with a PC still in the time of the Didaktik Alfa and PMD 85. When I first started working, I started as an SAP IS-U consultant and gradually went through several modules (FI-CA, Master Data, CIC, Device Management, IDE). After a few years, in addition to consulting work, I also accepted the role of a team leader. Another milestone was taking responsibility for finance in our company and everything related to it (sometimes not so. In parallel to the activities in the field of finance, it was a very interesting experience to build and run a completely new team for reporting and BI / QlikView. This challenge was soon replaced by another, even bigger one: transformation and integration of the entire "FI" from the RWE environment into the FPT group and ensuring of everything related to it.

I am responsible for: Finance - controlling - reporting - budgeting - contracts - back office.

The most amazing part of my job is: The one I don't have to do anymore, because I systematically solved it "yesterday".

The biggest challenge I faced: The transformation and integration of the entire "FI" from the RWE environment into the FPT group.

The most memorable moment in my career: It is connected with the transformation and integration of the "FI" from the RWE environment into the FPT group.

I expect people to: Everyone will do their job as if they were doing it for themselves, or for your company.

When leading people I consider important: Fairness.

When I’m not working: Then I'm working on something else… And when I'm not really working, I'm cycling or solving construction details and puzzles or broadening my horizons.

Coffee Session with Antonín

Coffee Session with Antonín

Ability to choose a job based on the future "boss" is great. So we invited our Team Leaders to a virtual cup of coffee and asked them a few questions for you. And the bosses suddenly became people of flesh and blood and helped to complete the idea of our corporate culture.


When I get up for work, I look forward to: New challenges that we deal with daily in the team. I like it when the daily routine goes without unnecessary activities and it is possible to engage in more interesting project activities.

My career path: I started as a database programmer. Since 2002 I have been dealing mainly with SAP systems. I started as a consultant for one module (SAP CO) and ended up as an SAP architect and manager of a SAP specialist team.

I am responsible for: I am primarily responsible for ensuring that the customer is satisfied with our delivery. But I also feel responsible for the inner atmosphere in the team, so that we are able to perform above standard.

The most amazing part of my job is: If we can solve a problem that lay "on the table" for a long time as a challenge and where there was no clear technical solution.

The biggest challenge I faced: The division of the SAP HR system within the division of the concern on the customer's side. We received one functional SAP and the output was 3 functional SAP systems with relevant data, including connection to the new infrastructure.

The most memorable moment in my career: Feedback from the customer that he did not believe that we were able to deliver the project mentioned above in the promised time and quality.

I expect people to: Independence, proactive approach, to not be afraid to design new and untested solutions, which are often beneficial. Willingness to fill in for a colleague and learn new things.

When leading people I consider important: Confidence in the employee that he or she will take on the assigned tasks responsibly. I don't like micro-management and I don't practice it. I do not evaluate the work intensity, but the efficiency and the result.

When I’m not working: I'm thinking about work, I'm a bit of a workaholic. ?

Outsystems Low Code Platform

Outsystems Low Code Platform

Which application development platforms do you know? In 2020, several of our colleagues at FPT Slovakia participated in the Outsystems Low Code training, the aim of which was to gain experience in a new field and expand our company's portfolio. The end of the intensive training was an exam, the result of which was obtaining the “Outsystems Associate Web Developer” certification. Such an expansion of the company's horizons enables the company to constantly improve and also the opportunity to offer new and better solutions for regular as well as new customers.

What Is Low-Code?

Low-code is a software development approach based on visually creating an application, mostly through a GUI with minimal need for manual code writing. This approach has been very popular in recent years because it allows relatively fast application development and allows people with different levels of experience and knowledge to work on developing the same application. Thus, the term Low-code platform refers to any platform that allows us to develop such applications. One of these platforms is the already mentioned Outsystems Low-code platform.

Low-Code vs. No-Code

Maybe you've met also with the term No-Code. No-code works on a very similar principle, except with one fundamental difference. With this approach, absolutely no coding knowledge or experience is required. Everything is solved on the principle of visual development, either by creating certain sequences / flowcharts, or by interfacing different tools using APIs and the like. You can learn more about the no-code approach and the tools that support this approach at NoCodeDev and

Something About The Outsystems Platform

Outsystems low-code platform is one of the leading platforms used to create and manage web and mobile applications. Applications are created mainly visually, by drag and drop functions, but it is also possible to add your own code in various programming languages such as. C #, Java, HTML, CSS or JavaScript.

Initially, the user creates an account to which he is assigned a personal Cloud in the Outsystems platform, on which the applications are stored and ready for deployment. The actual creation of the application takes place in the Outsystems Service Studio. Here the user can choose from pre-prepared sample applications (1 - 2) or create his own application from scratch (3).

Figure 1 – Welcome screen when creating a new project


Figure 2 – Pre-prepared application templates


Figure 3 – Selecting type of application that the user wants to create

The user can then define the data model (2.1), business logic (2.2), processes and graphical environment (2.3) of the application. All of this can be created with simple functions or for the more talented programmers with the help of code - for example, SQL when working with a database or HTML and CSS when creating a web application. This is a great advantage and allows cooperation of e.g. designers and programmers who, in other, more traditional cases of development, might not fully understand the appearance and functionality of the application.

Figure 4– Example of a data model of a sample web application


Figure 5 – Example of one of the logical functions of a sample web application


Figure 6– Example of a graphical environment of a sample web application


Outsystems Low-code platform is an excellent choice for creating websites for all types of devices, whether it is e-commerce applications, movie databases or any internal tool needed for a more efficient operation of the company. It allows you to quickly and efficiently create an application with minimal or no need for traditional code writing and simplifies the administration process, as many of these things are taken care of by the provider. You can learn more about the platform and how it works on the Outsystems website..

Good and Bad

It might seem that this approach to development has minimal or even no disadvantages, which is to some extent true, but as with everything, there are a few to be found here. One of them is e.g. that while this form of development is more accessible to novices or people with minimal experience, long-term developers accustomed to looking at lines and lines of traditional code may have a problem with the graphical environment, which can be limiting for many. Some people simply prefer to do everything from scratch.

It is also worth mentioning the fact that thanks to similar technologies, the number of people needed to create and maintain such an application is significantly reduced. What a small team would be needed for with a traditional approach can be done by two people without any problems. There are, of course, arguments on both sides. For a company, this represents a cost reduction, but for some positions this fact may be an existential issue. What do you think about the use of low-code platforms?

Migration to SAP S/4HANA

Migration to SAP S/4HANA

SAP S/4HANA represents the latest generation of SAP business products. It is not just an upgrade of previous packages, but a completely new product built on the powerful SAP HANA database. SAP S/4HANA brings massive simplifications and innovations for modern business processes. Converting from older systems to S/4HANA therefore requires a transition to the SAP HANA database (if the customer does not already use it) and the installation of new simplified code and adaptations.

Despite all the advantages of the S / 4HANA platform, many customers still hesitate about the migration. The tools and processes just mentioned, whether SAP Readiness Check or FIT-GAP analysis, which we at Fpt Slovakia perform as a standard, are intended to help the customer in making decisions. As we could see from the individual examples, thanks to these analyzes, we are able to reveal the pitfalls, avoid potential problems and thus prepare the customer for the migration process itself.

SAP Readiness Check, FIT-GAP analysis for download