Critical Incident Manager

1 600 € / month + variable component
(base salary depends on seniority, experiences and qualification of the candidate)

Place of work

Join our team

#define Your_role

We are searching for colleagues to extend our Incident management team responsible for handling and resolving major incidents that have a significant impact on our business and customers.

The role includes:

  • Organizational and cross-vendor management of critical/major incidents
  • The team is organized in 24/7/365 three-shift operation (also on holidays and weekends, roster is organized by the team)
  • Communicate regularly to business units and stakeholders about current IT outages in English
  • Monitoring and live checks of business-critical services and initiation of initial measures
  • Documentation and handover to problem management
  • Critical Incident Reporting
  • Coordination of significant IT security risks and threats
  • Integration into EDT's crisis management
  • expectations( "we" );

  • Understanding of IT in LAN, WAN, data center, server and application operations
  • Experience in the field of incident management and practical experience in the field of ITIL. (ServiceNOW, Remedy, etc.)
  • Experience in using monitoring tools such as SPLUNK, Dynatrace, AppDynamics etc.
  • Confident and convincing appearance
  • Very good written and spoken English skills
  • Excellent flexibility, high ability to work in a team and intercultural competence are required
  • benefits .find( "our" );

  • Variable component in amount of 13. salary
  • Company social benefit up to 2 000 €
  • Extra project bonus
  • Company performance bonus
  • Loyalty bonus
  • Referral bonus up to 3 000 €
  • 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
  • Fully equipped home office
  • Flexible working hours
  • Hard and soft skills trainings, conferences and certifications
  • Unlimited access to all Udemy for Business e-learning trainings
  • Language course and upskill project
  • Contribution on your own hardware
  • Multisport card
  • Confidential psychological support for employees
  • Recreation voucher
  • Family culture
  • Teambuilding and sport activities
  • sk_SKSlovenčina