Main capability of the candidate is to be able to analyze and consult customer’s business processes and their translation into process optimization proposals (including digitalization and automation). ServiceNow Technical Consultant can break the requirements into user stories that are suitable for iterative, incremental development and is able to help design and build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
The role includes:
Designing and developing of ServiceNow solutions according to requirements. Appling best practices and knowledge of ServiceNow to design an optimal solution that supports the business process that meets functional requirements.Interfacing with the customer to collect and document current client processes.Cooperates with architects and developers to assure designed solution architecture quality and functional requirements realizedDefines functional and non-functional requirement specifications using adopted best practices (uses cases).Develops accurate and clear user stories with acceptance criteria.Implements client processes using ServiceNow workflows and functionalities.Creates and maintains project documentation for the description of processes.Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking.Delivering high quality ServiceNow code and customization with appropriate documentation and testing.Implementing according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions.
Slovenčina 
English