Join now and get ONE EXTRA SALARY
(apply now and sign the contract until the end of august to get one extra salary)
We are looking for a Service Delivery Manager (SDM), who will join our team. Team consists of SAP consultants and ABAP developers who support daily operations on the SAP systems of the customers and provide new solutions to make their business better.
SDM will be responsible for coordination and managing service delivery, customer relationship, KPIs and service improvements.
The typical tasks are checking the service quality, fixing reliability issues, tracking service metrics, plan capacity requirements by the service status and managing team performance. Together with management SDM is preparing revenue plan/forecast. He is responsible for inputs to service invoicing process.
The role also includes: