ServiceNow Support Engineer (L1/L2 support)

from 1 500 € / month + variable component
(base salary depends on seniority, experiences and qualification of the candidate)

100% remote possible

Join our team

#define Your_role

We are looking for a ServiceNow Support Engineer. You will be responsible for managing and resolving L1 and L2 tickets regarding the ServiceNow platform for our customer operating in the energy sector.

The role includes:

managing and resolving challenging issues for various ServiceNow partners and customers

resolving technical cases created by customers who are looking for help

understanding or troubleshooting unexpected behaviours in the ServiceNow platform

answering customers’ technical questions about the ServiceNow software and platform

gaining an understanding of the ServiceNow platform and core functionalities

analyzing data with a view to isolating the potential cause of the issue

monitoring and handling of issues and documentation of results

communication with the user’s community

capability to explain complex solutions to the issues in a user-friendly manner

escalation of issues including the involvement of the development team or interface providers when necessary

creation of Knowledge Articles

expectations( "we" );

you have experience with application operation and support (2+ years Technical Support expertise)

your previous work experience in the ServiceNow ITSM environment is an advantage

you are able to troubleshoot multiple difficult technical issues with ease and complexity

you can read basic JavaScript code

you are able to discuss issues with the customer and development team

you are able to provide solutions to customer cases

you are committed to quality and customer service

your knowledge of the ServiceNow platform or previous working experience within the platform is an advantage

your ITIL Foundation (V3/V4) certification is an advantage

your ServiceNow Certified System Administrator (CSA) certification is a plus

your participation in ServiceNow Fundamentals training is an advantage

you have excellent communication skills

you speak English and German fluently

benefits .find( "our" );

Variable component in amount of 13. salary

Company social benefit up to 2 000 €

Extra project bonus

Company performance bonus

Loyalty bonus

Referral bonus up to 3 000 €

100% home office or possibility to work from our offices in Košice, Bratislava and Prague

Fully equipped home office

Flexible working hours

Hard and soft skills trainings, conferences and certifications

Unlimited access to all Udemy for Business e-learning trainings

Language course and upskill project

Contribution on your own hardware

Multisport card

Confidential psychological support for employees

Recreation voucher

Family culture

Teambuilding and sport activities

Learn more about benefits

Join our team

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