Application Administrator

Your wage: 1 800 € + variable component

#define Your_role

We are looking for an Application Administrator to join our team. Team Phoenics is responsible for Multi-Channel Contact Center solutions using Cisco technologies (provides administration of customer hotlines).

The role also includes:

configuration/change of users/profiles/user permissions

incident management

change requests management based on customer requirements

creation/update and maintenance of new/existing hotlines in scripting tool (Cisco script editor)

internal infrastructure administration

creation of historical and realtime reports for a customer (CUIC, SQL Server Reporting Services)

communication with customer or regular basis

Tools and Applications

CISCO systems - CUCM, UCCE, CUIC

SMC (Service Management Console), Verint (Recording System)

SNOW, Jira, Sigma

MS SQL Server Management Studio, SQL Server Reporting Services

expectations( "we" );

you are experienced in application administration / advanced application user

you have an experience with infrastructure monitoring (update, patch of servers and services)

you have basic SQL/T-SQL knowledge

your experience with scripting (JavaScript, VBScript) will be an advantage

you have analytical thinking and ability to solve a problem

you speak German and English fluently

benefits .find( "our" );

Variable component in amount of 13. salary

Company social benefit up to 2 000 €

Extra project bonus

Company performance bonus

Loyalty bonus

Referral bonus up to 3 500 €

Unlimited, fully equipped home office

Flexible working hours

Hard and soft skills trainings, conferences and certifications

Unlimited access to all Udemy for Business e-learning trainings

Language course and upskill project

Contribution on your own hardware

Multisport card

Recreation voucher

Family culture

Teambuilding and sport activities

Learn more about benefits

Join our team

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