Tools Support Services

Care for support and stability of applications throughout their life cycle.

Each application has its own life cycle, during which it is exposed to a number of different factors. In individual phases, there is a mutual interaction with the user, there are changes in customer requirements, application is improved and updated, or data migrated.

Ensuring the support and stability of dozens of customer applications throughout their entire life cycle is the task of the 11-member team at FPT Slovakia, which operates within the Tools Support service.

"The team was established in 2011 and has been constantly expanding since then, which is proof of the quality of our work and customer satisfaction. The increasing number of managed applications gives us room for variability of tasks within the team, growth and expansion of knowledge," says Kamil Sagan, Team Leader responsible for Integration, Collaboration & Quality Solutions.

Responsibility for applications from start to finish

The team is responsible for the administration and maintenance of applications from the moment of their creation or deployment (on server, cloud or on-premise), through configuration, maintenance, upgrade to possible replacement or decommissioning of the application. Part of the portfolio of services provided is also ensuring the stability of applications when migrating customer data to the cloud.

Support is provided for a wide range of applications and tools, namely collaboration tools i. e. tools for support of the collaboration (eg MURAL, Confluence, Mentimeter or Slack), application performance monitoring tools, file sharing and transfer tools (eg Quatrix), project management applications (eg Trello, Planview Enterprise One), workflow management tools (eg JIRA), CI / CD tools (eg Nexus, Bitbucket) and many others.

The growing portfolio brings new opportunities

"Working in the Tools Support team is very dynamic, with primary customers mainly from Germany and the United Kingdom. The cooperation takes place in agile teams, together we provide professional service for more than 7,000 users in dozens of different applications that we cover,” explains Kamil Sagan.

Since January 2022, the FPT IT Academy has been running at FPT Slovakia. Its goal is to train future employees, including the Tools Support team. Due to the constantly expanding catalogue of managed applications, those interested in IT education or hobbies and experience with application management, working with databases, proxy server and knowledge of German and English in FTP Slovakia will certainly find their application. prihlás sa na otvorenú pozíciu do 30.11.2021.