Application Administrator

Your wage: 1 800 € + variable component

Join our team

#define Your_role

We are looking for an Application Administrator to join our team. Team Phoenics is responsible for Multi-Channel Contact Center solutions using Cisco technologies (provides administration of customer hotlines).

The role also includes:

  • configuration/change of users/profiles/user permissions
  • incident management
  • change requests management based on customer requirements
  • creation/update and maintenance of new/existing hotlines in scripting tool (Cisco script editor)
  • internal infrastructure administration
  • creation of historical and realtime reports for a customer (CUIC, SQL Server Reporting Services)
  • communication with customer or regular basis
  • Tools and Applications

  • CISCO systems - CUCM, UCCE, CUIC
  • SMC (Service Management Console), Verint (Recording System)
  • SNOW, Jira, Sigma
  • MS SQL Server Management Studio, SQL Server Reporting Services
  • expectations( "we" );

  • you are experienced in application administration / advanced application user
  • you have an experience with infrastructure monitoring (update, patch of servers and services)
  • you have basic SQL/T-SQL knowledge
  • your experience with scripting (JavaScript, VBScript) will be an advantage
  • you have analytical thinking and ability to solve a problem
  • you speak German and English fluently
  • benefits .find( "our" );

  • Variable component in amount of 13. salary
  • Company social benefit up to 2 000 €
  • Extra project bonus
  • Company performance bonus
  • Loyalty bonus
  • Referral bonus up to 3 500 €
  • Unlimited, fully equipped home office
  • Flexible working hours
  • Hard and soft skills trainings, conferences and certifications
  • Unlimited access to all Udemy for Business e-learning trainings
  • Language course and upskill project
  • Contribution on your own hardware
  • Multisport card
  • Recreation voucher
  • Family culture
  • Teambuilding and sport activities
  • en_USEnglish